Now You Can Sleep at Night and Take Time Off Without Worry

Because Your Computers Will Keep Running Properly and Your Staff Will Have No Obstacles to Productivity!

Our MLANS Peace of Mind plan is designed to give you the critical technical support you need to maximize your network’s speed, performance, and stability, without the expense of a full-time IT staff. Our clients appreciate:

  • Predictable Cost —The MLANS Peace of Mind program takes the unpredictability out of your IT costs by putting all maintenance costs under a single, flat rate. Your operational costs are predictable and never fluctuate.
  • Computers that Run Like They Should - Under Peace of Mind, your computers are continuously maintained and monitored. This sharply reduces failures and downtime, which supports your productivity. Combines well with MLANS Peace of Mind Backup.
  • Unlike other computer consultants who profit from the failures in our IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.  In fact, our MLANS Peace of Mind program does not allow us to profit from your technology troubles in any way.

The Benefits Are Obvious:


You’ll avoid expensive repairs and recovery costs. Our monitoring and maintenance service will save you money by preventing expensive disasters from ever happening in the first place. As a matter of fact, we guarantee it.
You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your computers will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
You’ll feel as though you have an in-house IT department - without the costs. As a maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
You’ll receive substantial discounts on IT services that you are already buying.
Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
You’ll eliminate trip fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.
You’ll be able to budget for IT support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network and computers? Now you can.
You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
You’ll stop annoying spam, pop-ups, and spyware from taking over your computers and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your computers.
You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your security and reliability is handled so you don’t have to worry about it.
 
FREE, 27-Point Problem Prevention Audit reveals the hidden risks in your network.. We can only do 6 audits per month due to time restrictions, so act now!.

Frequently Asked Questions


1) Is my company a good candidate for the MLANS Peace of Mind program? [Hide]
Answer: Take this quiz to see if you would be a good candidate for the MLANS Peace of Mind:
  1. Is your company is tech-intensive, dependent on your computers to be profitable?
  2. Do your primary assets include: information stored on your computers, programs running on your computers, or processes that are technologically implemented? 
  3. Are you strongly dependent on email to conduct business?
  4. If you experienced downtime for an hour or more — even a few minutes — would it seriously affect your productivity?
  5. Are you or your staff losing  productivity by the time you spend managing the network or dealing with various vendors?
  6. Are your IT projects delayed, often for months or years?
  7. Is your company exposed to the risk of losing irreplaceable data?
  8. Are you frustrated with unreliable consultants who take hours to respond, tired of do-it-yourself maintenance, or hamstrung by the limitations of your in-house IT staff?
  9. Would you like to avoid unpleasant surprises through flat-rate billing?

If the answer to any of these questions is “yes,” then you are a good candidate for MLANS Peace of Mind.

Our goal is for you to become an enthusiastic reference account and for us to become a trusted advisor to you.


2) How would flat-rate information technology support benefit me? [Hide]
Answer: Flat-rate information technology (IT) support takes the guesswork out of budgeting for this essential service. No more getting “nickel and dimed.”

With the MLANS Peace of Mind program, you know your exact monthly IT cost in advance and can plan ahead. Your operational expenses are separated from your capital expenses (projects), permitting you to predict cash flow and do long-term strategic planning.  There are no surprises.


3) When you say that Peace of Mind aligns your interests with mine, what do you mean? [Hide]
Answer: The traditional method of pay-as-you-go support model is called “break-fix:” it breaks, we fix it.  It removes all incentive for your IT support consultant to give you maximum uptime.  In other words, the more problems you have, the more money your consultant earns. There are consultants – not MLANS, of course – who may be tempted to take advantage of the situation or use it to camouflage their lack of competence.

The Peace of Mind flat-rate model actually aligns our interests with yours.  Your goal is to minimize downtime and maximize productivity.  Our goal is to keep things running optimally so we don’t have to make unnecessary service calls.

You not only enjoy a predictable monthly cost, you also maximize uptime. MLANS gives you real value, in that your computers change from being become a distraction or a hassle to being a reliable utility and a tool for your everyday work. Our clients view MLANS as a strategic partner and a trusted advisor.


4) I hate it when vendors don’t get together and solve my problems. Can you help? [Hide]
Answer: How many times in the last year have you or your staff had to deal with the vendors for your phone systems, phone or Internet service, computer equipment, network scanners, copiers, faxes, line-of-business application software vendor, web hosting vendor, and so on?
Are you frustrated with their finger pointing or passing the buck? Are you angry about the wasted time?
Were you satisfied with the way things were eventually resolved? Is this an ongoing headache? What is the productivity loss for you and your organization?
Now, imagine having a single point of contact for your entire voice and data network. You would only need to send a single email, or make a quick phone call to open up a trouble ticket, and MLANS would manage the issue to resolution for you, no matter what it is and no matter how many vendors are involved. If a vendor onsite visit is required, we coordinate and schedule that activity. Vendor management is included with our Platinum plan.

5) I frequently work from home. Will you support my home computer? [Hide]
Answer: Yes! We recognize the significant contribution an executive makes from his or her home, which is often an extension of the office.  Our Peace of Mind program includes support for the home computers of your company’s executives.

6) Can you make my PDA sync with my office data? [Hide]
Answer: We have a lot of experience in this area.  It is subject to many complexities, but we are usually successful in facilitating consistent, reliable data synchronization between a Palm Pilot, Pocket PC, Blackberry, or other PDA, and your Exchange data or other computer data.

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"Peace of Mind remote support is a new paradigm - a proactive, preventative approach "

"Peace of Mind is a proactive, preventative approach. Mark knows your computer is broken and fixes it, even before you know it was broken. I know we'll never be in a catastrophic siutation AND we have 24/7 support. It's a new paradigm to be able to support remotely as if you were an employee." - Bob Peterson, CFO, ControlAir Inc., Amherst NH 

"I can focus on productivity not the computers"

"The whole IT and systems area is something we don't have to think about now. It works so well! By having the systems work I can focus on generating business. I can focus on ensuring that the employees are working properly and that they are happy here, and focus on productivity, not the computers." - Attorney Javier Pico, Boston MA

"Peace of Mind is completely preventative and the fixed rate pricing helps me with budgeting and cash flow"

"I have peace of mind just knowing that things are going to continue to run smoothly so we can better serve our clients.  It’s completely preventative. People are more productive. The fixed rate pricing helps me with budgeting and cash flow, like a retainer. To me, this program is like having an IT team on staff for the cost of a part-time employee.  Every time I turn around, MLANS is bringing more value-added services to the table." - Paul Haarman, Owner of Renaissance Mortgage Company, Salem NH

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